Q1: What are your payment terms?
A: We require 30% advance payment via T/T, and the remaining 70% must be paid in full prior to shipment. Other payment methods are negotiable.
Q2: What is your minimum order quantity (MOQ)?
A: Small batches are accepted for trial orders. For standard orders, a full container load (FCL) or full pallet load (FPL) is preferred, but this is negotiable.
Q3: What international certifications do your products have?
A: All major certifications are available, including CE, IEC, TÜV, ISO, UKCA, UN38.3, and MSDS.
Q4: What is your product warranty policy?
A: We offer a 12-year warranty on modules and a 25-year power output warranty. For inverters and energy storage systems, the standard warranty is 5 years, with extension options.
Q5: How do you package your products for shipping?
A: We use heavy-duty cardboard boxes or wooden crates with shock-absorbing corner protectors and fumigation-free pallets, compliant with international shipping standards.
Q6: What is the typical lead time for orders?
A: For standard orders, the lead time is 7–25 business days after receipt of the prepayment. Custom products may require separate negotiation.
Ansar Energy
